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Refund Policy

Sprintally® is committed to providing top-quality digital content, IT solutions, and online services across categories like Lifestyle, Tech Tutorials, Business, Education, and more. As part of our dedication to transparency and customer satisfaction, this Refund Policy outlines the terms under which refunds may be issued. Please read this policy carefully before making a purchase or engaging with our services.

📧 Email: mail [@] sprintally.com
🌐 Website: https://sprintally.com
📍 Mailing Address: 194, Bagariguri, Juria, Nagaon, Assam - 782124

General Refund Policy Overview

Sprintally® primarily offers non-tangible, digital services and content. Hence, our refund policy differs from traditional eCommerce returns. We may issue refunds on a case-by-case basis, based on the specific product or service and the circumstances of the request.

Core Principles

  • Transparent terms for all customers
  • Fair evaluation of refund claims
  • Timely resolution of refund requests
  • Compliance with consumer protection laws

Eligibility for Refunds

To qualify for a refund, the following conditions must typically be met:

  • The request is submitted within the eligible refund window
  • The product or service is not delivered as described
  • Technical issues prevent access or usability
  • Refunds are not prohibited under third-party agreements

Non-Refundable Items and Services

We do not offer refunds under the following circumstances:

  • Downloaded digital goods after successful delivery
  • Customized or personalized services completed as per agreement
  • Third-party services or affiliate tools purchased via external links
  • Non-technical dissatisfaction such as changes in user preference

Refund Policy for Digital Content

Sprintally® provides a wide array of digital content, including:

  • Articles
  • Guides
  • Software tutorials
  • Templates
  • SEO tools

Refund Conditions for Digital Products

Refunds are applicable only if:

  • Content was not delivered or accessible
  • The file is corrupted or unusable
  • Duplicate charges occurred

To request a refund, the issue must be reported within 3 business days of purchase, along with sufficient proof.

Refund Policy for IT and Web Services

Sprintally® also offers IT support services, digital marketing, and technical consulting. These services are often custom-tailored and billed by project or hour.

Eligible Refund Situations

  • Service was not rendered as outlined in the agreement
  • Project was canceled before work began
  • Deliverables are incomplete and cannot be remedied

Non-Eligible Refund Situations

  • Delay in timelines due to client inaction
  • Client changed requirements mid-project
  • Dissatisfaction with design or aesthetics after approval

Refund Policy for Subscriptions

For monthly or annual subscription services, including newsletter access, digital toolkits, or premium resources:

Refund Terms

  • Monthly Subscriptions: Non-refundable once billed
  • Annual Subscriptions: Pro-rated refunds possible if canceled within 7 days of billing
  • No refunds will be issued for partially used subscription periods

Process for Requesting a Refund

To initiate a refund request, follow these steps:

Required Details

  • Name and contact information
  • Product or service purchased
  • Date and method of payment
  • Reason for refund request

Submission Method

Email your request to: 📧 mail [@] sprintally.com
Use subject line: “Refund Request – [Your Order ID or Service Name]”

Response Time

Our team typically responds within 48 business hours. Refunds, if approved, will be processed within 7–10 business days through the original payment method.

Payment Gateway Fees and Deductions

Refunds may be subject to:

  • Payment gateway fees (e.g., transaction charges)
  • Administrative charges in cases of extensive review or chargebacks
  • Currency conversion losses (if applicable)

These charges are non-refundable unless otherwise required by law.

Dispute Resolution

If you disagree with our refund decision:

  • Respond to our support team within 5 business days
  • Submit any additional documentation or clarification
  • We will review and escalate to senior management if required

Refunds for Promotional Offers

Discounted Services

Refunds for items purchased during promotional sales are evaluated under stricter criteria:

  • Refunds are generally not granted unless there is a technical issue
  • Bundled services or offers may not qualify for individual refunds

Free Trials and Demo Versions

Sprintally® may offer free trials for selected services. If no payment was made, refunds are not applicable. Users are encouraged to evaluate the trial before purchasing.

Chargebacks and Fraudulent Claims

We reserve the right to:

  • Dispute illegitimate chargebacks
  • Report fraudulent refund claims
  • Ban users who repeatedly violate our refund policy

Please contact us before initiating a chargeback so we can resolve your issue professionally.

Third-Party Payment Processors

Refunds are processed through the same method of payment originally used. If you purchased through:

  • PayPal
  • Razorpay
  • Stripe
  • UPI or bank transfer

Ensure that your method remains active during the refund period. Refunds will not be reissued if the original method is no longer accessible.

Exceptions Under Consumer Protection Laws

In certain jurisdictions, you may have additional rights under local consumer laws. We honor such rights where applicable. This includes:

  • 14-day cancellation window (for EU customers under GDPR)
  • Cooling-off periods required under specific eCommerce regulations

Updates to This Refund Policy

Sprintally® reserves the right to modify this Refund Policy at any time. Updates will be published on this page and will take effect immediately.

Last Updated: May 26, 2025

Your Agreement to This Policy

By purchasing products or services from Sprintally®, you agree to this Refund Policy. If you do not agree, please refrain from purchasing or using paid offerings.

Customer Support

For any inquiries, clarifications, or refund issues, you may reach us via:

📧 Email: mail [@] sprintally.com
🌐 Website: https://sprintally.com
📍 Mailing Address: 194, Bagariguri, Juria, Nagaon, Assam - 782124

Our support hours are Monday to Friday, 10 AM to 6 PM IST

FAQs

Can I get a refund if I change my mind after purchase?
Unfortunately, refunds are not issued for changes of mind. Please evaluate your needs before purchasing.

How do I know if I qualify for a refund?
Refer to the “Eligibility for Refunds” section and contact our support team with your case.

How long does it take to process a refund?
Approved refunds are processed within 7–10 business days via the original payment method.

What if I purchased through an affiliate or third party?
Please contact the third party directly. We can only process refunds for purchases made directly through Sprintally®.

Can I cancel a service mid-project and get a partial refund?
Yes, if less than 50% of the service has been delivered. Otherwise, refunds are subject to deductions based on progress.

What happens if my refund request is denied?
You may appeal the decision within 5 business days by providing additional supporting information.

Conclusion

Sprintally® is dedicated to providing excellent digital services and fair refund solutions. While we strive for perfection in delivery, we recognize that unforeseen issues may arise. Our Refund Policy is designed to handle such scenarios transparently and professionally, ensuring trust and clarity for all users.